The Abbotsford branch of the B.C. Ministry of Social Development and Poverty Reduction formerly had a policy of only letting a few people wait in its waiting room, even with many vacant chairs in the room. That left the remainder waiting outside, often in rain or snow. Dustin Godfrey/Abbotsford News

Homelessness

B.C. welfare office criticized for leaving clients waiting outside in rain, snow

Jesse Wegenast says the ministry branch has now changed its policy to allow people to wait inside

A Lower Mainland social assistance office is reportedly making changes to how it deals with those waiting to access its services after being criticized for keeping many waiting outside.

Pastor Jesse Wegenast, harm reduction co-ordinator with The 5 and 2 Ministries in Abbotsford, says for about a year the city’s office for the B.C. Ministry of Social Development and Poverty Reduction would only allow a handful of people in the office at a time, forcing the remainder to wait outside, a practice he says is indicative of how society treats those in poverty or homelessness.

That often meant lineups of up to a dozen people waiting outside, even in the rain or snow, Wegenast said.

“There’s no seating area, there’s no heater, there’s no awning. So if it’s raining, people are standing in the rain. If you have a walker mobility aid, you’re leaning against your walker mobility aid. If you have kids, you’re waiting out there with your kids,” Wegenast said.

“I’ve heard from other people who work in this field that there have been multiple complaints made over the past year about this situation … People are standing outside in line when there’s 150 people, that’s not what’s at issue. What’s at issue is when there’s 15 empty chairs in the waiting room, one person sitting in the waiting room and 15 people waiting outside in the elements.”

READ MORE: Should B.C. nix ‘Welfare Wednesday’ and stagger income assistance cheques?

After meeting with the supervisor of the Abbotsford office, Wegenast said it was “evident that it was unlikely to change,” so he recently wrote to the ministry and got a call from the minister Thursday night.

“(We) chatted about it briefly, and I’m confident that things are going to be different going forward,” Wegenast said.

But Wegenast said the issue is just another cog in a machine of mistreatment of those in poverty or homelessness.

“I don’t think this sort of thing would happen at any other government agency. It wouldn’t have happened at the driver’s licence office, it wouldn’t have happened at Service Canada, because that’s used by everybody. And many of us would stand up and say something for ourselves … and might have been listened to, as well,” Wegenast said.

“And don’t fear recourse, right? Many people fear recourse if they speak up … They’re afraid that causing a fuss will lead to a difference in service that they receive from the ministry. They’re afraid to speak out lest their crisis grant not be approved, or their rent cheque comes from the ministry so they’re afraid for that.”

The reasoning for keeping them waiting outside were twofold, Wegenast said – first, to encourage people to access services online, and second, based on a decision from the occupational health and safety committee at the branch wanted to limit the number of people in the waiting room at any given time.

“We’re talking about people who, some of whom, don’t have access to the internet except at the public library, or at the very office where they’d have to wait in line outside, they have a couple of computers in there,” Wegenast said.

“Also, many people who have developmental disabilities, who have a difficult time, maybe, with literacy, and often with digital literacy as well, are being asked to access services online as an alternative to standing in the rain.”

Wegenast said he’s not pleased by the change, but rather that he’s no longer angry about it.

“It was an unreasonable thing, and now a reasonable thing is happening.”

Find more of our coverage on Homelessness here.

Report an error or send us your tips, photos and video.

Dustin Godfrey | Reporter

@dustinrgodfrey

Send Dustin an email.
Like the Abbotsford News on Facebook.
Follow us on Twitter.

Just Posted

Poppy funds blossom at Chemainus Health Care Centre

Cowichan Legion Branch 53 makes a valuable contribution

Tonya Kilmer fighting to block release of coroner’s report

Fears revealing exactly how Ben Kilmer took his life will have traumatic affect on her two children

Chemainus gallery celebrates its third birthday on Canada Day

Rainforest Arts marks the occasion, with Morgan Bristol and Copper Canyon featured

Police urge Cowichan Valley businesses to be on the lookout for counterfeit currency

Denominations of $5, $20 and $100 the more prevalent around the Cowichan Valley

Hendries always perform their best in track and field

Local couple always approaches every challenge with the utmost enthusiasm

10 facts about Father’s Day

Did you know that the special day for dads was first celebrated in 1910?

B.C. VIEWS: When farmland protection doesn’t protect farmers

Secondary residences aren’t mansions, families tell Lana Popham

Bombers down B.C. Lions 33-23 in season opener

Former Lion Andrew Harris leads Winnipeg with 148 rushing yards

Northern B.C. family remembers murdered Indigenous woman with memorial walk

Still no closure for Ramona Wilson’s family 25 years later

Monkey spotted on late-night jaunt in Campbell River

Conservation officers also apparently looking for cougar in the area

B.C. university to offer mentorship program for former youth in care

Students using the provincial tuition waiver program will soon be able to form a community at KPU

Cyclists competing in one of the toughest bike races on the planet pass through Fernie

Divide riders looking strong as they finish first leg of 4160 km race

You might not know these B.C. records are public

Hired a lawyer to file a civil claim? Those are published online

B.C. bus driver loses case to get job back after texting while driving full bus

An arbitator ruled that Tim Wesman’s phone usage was a “a reckless disregard for public safety”

Most Read