WestJet’s Saab 340B aircraft. (Paul Rodgers/The Cranbrook Townsman)

WestJet apologizes after passengers stranded in Cancun for 33 hours

About 150 passengers were stuck in Mexico last weekend because of mechanical issues

WestJet Airlines Ltd. has apologized to passengers who spent an extra day and half in Mexico over the weekend, many without the hotel rooms the airline had said would be available following a cancelled flight from Cancun to Ottawa.

About 150 passengers found themselves stranded on the Yucatan Peninsula Saturday after a pair of mechanical issues caused a four-hour flight delay and eventual cancellation.

READ MORE: Six things the Liberals are offering on air passenger rights

WestJet says the plane was moving constantly during the hold-up on the tarmac, which prevented flight crews from offering more water and snacks.

After the cancellation, the airline told passengers they would be bused to hotels to spend the night without charge. Many of them wound up having to book their own accommodations, however, due to a lack of available rooms.

The Calgary-based airline called it an ”extremely tough situation for guests to endure.”

WestJet says it will offer “appropriate reimbursement” for the hotel stays along with a gesture of goodwill to passengers.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Easter Bunny set for drive-by waves and hellos in Crofton Sunday

Location at 7987 York Ave. will provide some good fun and cheer amid COVID-19

Puppycats Pet Emporium provides all the essentials for our precious pets

We can’t neglect our pets during the COVID-19 pandemic. Luckily, the Puppycats… Continue reading

So many people to be thankful for in this crazy time

Bang some pots and pans and make some noise for those sacrificing so much

Room to roam not easy for all

Crowded cities a recipe for COVID-19 disaster

Cowichan Valley parks and trails remain open for health and wellbeing of residents

Cowichan governments agree essential to provide residents with opportunities to enjoy the outdoors

COVID-19 death toll reaches 50 in B.C., while daily case count steadies

B.C. records 34 new cases in the province, bringing total active confirmed cases to 462

Long list of events disrupted by COVID-19 around the community

Challenging situation affecting fundraisers, entertainment, sports and more

B.C. unveils $5M for mental health supports during the COVID-19 pandemic

Will include virtual clinics and resources for British Columbians, including front-line workers

VIDEO: Community rallies around Campbell River fire victims

Emergency Social Services volunteers logged over 100 hours in first day after fire

B.C.’s COVID-19 rent supplement starts taking applications

$300 to $500 to landlords for April, May and June if eligible

Reality TV show about bodybuilders still filming in Okanagan, amid COVID-19

Five bodybuilders from across the country flew to Kelowna to move into a house for a reality TV show

B.C.’s top doctor details prescription for safe long weekend

Yes, it includes hosting an online cooking show

BC SPCA seeks help for abandoned German shepherd puppies

Donations have ‘petered out’ as doors are closed due to COVID-19

Most Read